Ignore Service Quality at Your Own Peril
On Monday, BlackBerry users suffered another service outage. As the outage appears to have affected all wireless carriers, it sounds like another software glitch more than a network issue, but one quote from the AP’s article caught my eye:
“[Stuart] Gold . . . plans to ask his company to buy him a backup smart phone from a rival like Palm Inc., which makes the Treo, in case BlackBerry service goes on the fritz again.”
If (or should I say when?) the Blackberry service goes down again, I’m pretty sure Palm will be picking up a new customer and BlackBerry will be losing one. A cautionary tale for service providers everywhere . . .
